1. Overview
1.1 This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for services provided by Capitalwix (“Company,” “we,” “our,” or “us”) in the context of your investing startup.
1.2 By using our services, you agree to comply with the terms of this Policy.
2. Eligibility for Refunds
2.1 Refunds are only provided under specific circumstances as outlined in this Policy.
3. Refund Requests
3.1 To request a refund, you must contact us through [contact information] and provide a clear and detailed explanation of the reason for the refund request.
3.2 We reserve the right to evaluate each refund request on a case-by-case basis.
4. Refund Circumstances
4.1 Refunds may be issued in the following circumstances:
- Unauthorized Charges: If you believe your account was charged without your authorization, you may be eligible for a refund.
- Service Errors: If we make an error in the provision of our services, resulting in financial loss for you, you may be eligible for a refund.
4.2 We may require additional documentation or information to process a refund request.
5. Non-Refundable Services
5.1 Certain services are non-refundable unless otherwise required by applicable law. These may include consultation fees, account management fees, or other specific fees outlined in your service agreement.
6. Refund Process
6.1 If your refund request is approved, we will process the refund within a reasonable timeframe. The refund may be issued via the original payment method.
7. Changes to Refund Policy
7.1 We reserve the right to update or modify this Refund Policy. We will notify you of significant changes.
8. Contact Us
8.1 If you have any questions or concerns about this Refund Policy or a refund request, please contact us at [contact information].